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Please note the processing times: Orders are processed within 1-3 business days. (Express Orders are shipped Same day as long as orders are placed before 11am)

-U.S standard shipping 7-10 Business Days

-Express shipping 2-3 Business Days

-1 Business Day (Please note this is not considered next day)

-International orders may take up to 5-7 business days depending on carrier, weather and customs.

*Orders are shipped with UPS*

*Orders ships from Texas*

Returns/Exchanges

Items can be Returned for STORE CREDIT ONLY within 7 days of your delivery date. If 7 days have passed since your delivery date, you will not be offered a store credit.

**YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION YOU RECEIVED IT WITH TAGS ATTACHED**

if the Item has any stains, makeup, perfume or any signs of wear the RETURN will be rejected. You are fully responsible for all SHIPPING fees.

Please allow 5-7 Business days for your return to be processed upon receipt.

*NO RETURN ON PRE-ORDER PIECES, CUSTOM PIECES, ACCESSORIES, BODYSUITS, SOIGN-TIMATES, SALE ITEMS AND MAKEUP**

Additional info: Please choose your size based on models stat listed in description, size outfit model is wearing and product description. Our outfits are true to size in most cases so feel free to always go with your normal size unless the description states outfit fits small or outfit is super stretchy.

If you are not sure of sizing please inquire via text, phone call (908-316-1178) or email info@soigneebyshanacole.com