Returns/Exchanges

Items may be returned for STORE CREDIT ONLY within 7 days of the delivery date. Returns requested after 7 days will not be eligible for store credit.

All returned items must be unused, unworn, and in the exact condition received, with original tags attached. Returns showing stains, makeup, perfume, deodorant marks, or any signs of wear will be rejected.

Customers are fully responsible for all return shipping fees.

Please allow 5–7 business days for returns to be processed once received.

Final Sale Items (No Exceptions) The following items are FINAL SALE and not eligible for return or store credit:

Pre-order pieces

Custom pieces

Accessories

Bodysuits

Soign-Timates

Sale items

Makeup

Sizing Information:

Please select your size based on The model’s size listed in the product description

The size the model is wearing, The product fit notes provided. Our pieces are true to size in most cases. We recommend ordering your normal size, unless the description states the item runs small or is super stretchy.

If you need help with sizing, feel free to reach out before purchasing at 📧 info@soigneebyshanacole.com

Because confidence looks best when the fit is right.